Licensing & Purchasing FAQ

NOTE: From 13 September 2018, Insight Discovery is only sold via Atlassian Marketplace, read more here. You need to upgrade to Insight Discovery version 2.9 to be able to use new licenses.

The deprecated Licensing & Purchasing FAQ can be found here.


Table of contents



Existing customers updating to a later version of Insight Discovery

Customers that are running a version of Insight Discovery supporting host-based license (prior to v2.9) can still upgrade to later versions without additional payment. However, it's quite confusing in the UPM (Universal Plugin Manager) and here is why:

Running a version prior to 2.9 states that an update needs to be paid, you will see a message like this in the UPM:

But do not worry, if you click on "Paid update", the new version will be downloaded and installed without any payment needed. After the update you will see this screen in UPM:

This is also confusing since it says "Free trial" and "Unlicensed" since it's actually not true. You still have a valid host-based license for Insight Discovery and your license end date is respected. This is shown if you navigate to Manage add-ons -> Insight Discovery License Details. You will see a message similar to this one:


When the host-based license actually expires, you will need to purchase a new one from Atlassian marketplace. When you have done that, the UPM will behave as expected and the above page will disappear.


Server Licenses

What does a new Insight Discovery Server license cost?

Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 


Commercial Academic Max number of hosts that can be imported into Insight 1
 1-10 Users (Starter) US $10 US $10 100
11-25 Users US $250 US $125 250
26-50 Users US $500 US $250 500
51-100 Users US $1,000 US $500 1 000
101-250 Users US $2,500 US $1,250 2 500
251-500 Users US $5,000 US $2,500 5 000
501-2,000 Users US $10,000 US $5,000 Unlimited
2,001-10,000 Users US $20,000 US $10,000 Unlimited
10,000+ Users US $25,000 US $12,500 Unlimited


1) We've implemented a cap on the lower tiers to ensure we can keep fair prices. You can however buy and run a higher tier for Insight Discovery than what you have for Jira (example: if you run a 100 Jira user license, you can run a 500 Insight Discovery license to be able to discover and import 5000 hosts instead of only 1000 which would be the cap if running a 100 tiered license for Insight Discovery).

How much is it to renew my Insight Discovery Server maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing. 


Commercial Academic Max number of hosts that can be imported into Insight 1
 1-10 Users (Starter) US $10 US $10 100
11-25 Users US $125 US $62.50 250
26-50 Users US $250 US $125 500
51-100 Users US $500 US $250 1 000
101-250 Users US $1,250 US $625 2 500
251-500 Users US $2,500 US $1,250 5 000
501-2,000 Users US $5,000 US $2,500 Unlimited
2,001-10,000 Users US $10,000 US $5,000 Unlimited
10,000+ Users US $12,500 US $6,250 Unlimited

1) We've implemented a cap on the lower tiers to ensure we can keep fair prices. You can however buy and run a higher tier for Insight Discovery than what you have for Jira (example: if you run a 100 Jira user license, you can run a 500 Insight Discovery license to be able to discover and import 5000 hosts instead of only 1000 which would be the cap if running a 100 tiered license for Insight Discovery).


DataCenter licenses

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Please see the Atlassian Data Center information page for more details.

Users/Agents

Commercial Annual Price

Academic Annual Price

Max number of hosts that can be imported into Insight 1

50 Agents USD $500 USD $250 500
100 Agents USD $1,000 USD $500 1 000
250 Agents USD $2,500 USD $1,250 2 500
500 Agents/Users USD $5,000 USD $2,500 5 000
750 Agents USD $6,800 USD $3,400 7 500
1 000 Agents/Users USD $8,700 USD $4,350 10 000
2 000 Agents/Users USD $10,000 USD $5,000 Unlimited
3 000 Agents/Users USD $11,500 USD $5,750 Unlimited
4 000 Agents/Users USD $13,000 USD $6,500 Unlimited
5 000 Agents/Users USD $14,500 USD $7,250 Unlimited
6 000 Agents/Users USD $16,000 USD $8,000 Unlimited
7 000 Agents/Users USD $17,000 USD $8,500 Unlimited
8 000 Agents/Users USD $18,000 USD $9,000 Unlimited
9 000 Agents/Users USD $19,000 USD $9,500 Unlimited
10 000 Agents/Users USD $20,000 USD $10,000 Unlimited
11 000 Agents/Users USD $20,000 USD $10,000 Unlimited
12 000 Agents/Users USD $20,000 USD $10,000 Unlimited
13 000 Agents/Users USD $20,000 USD $10,000 Unlimited
14 000 Agents/Users USD $20,000 USD $10,000 Unlimited
15 000 Agents/Users USD $20,000 USD $10,000 Unlimited
20 000 Agents/Users USD $22,000 USD $11,000 Unlimited
25 000 Agents/Users USD $24,000 USD $12,000 Unlimited
30 000 Agents/Users USD $26,000 USD $13,000 Unlimited
35 000 Agents/Users USD $28,000 USD $14,000 Unlimited
40 000 Agents/Users USD $30,000 USD $15,000 Unlimited
45 000 Agents/Users USD $30,000 USD $15,000 Unlimited
50 000 Agents/Users USD $30,000 USD $15,000 Unlimited
Unlimited Agents/Users USD $30,000 USD $15,000 Unlimited

1) We've implemented a cap on the lower tiers to ensure we can keep fair prices. You can however buy and run a higher tier for Insight Discovery than what you have for Jira (example: if you run a 100 Jira user license, you can run a 500 Insight Discovery license to be able to discover and import 5000 hosts instead of only 1000 which would be the cap if running a 100 tiered license for Insight Discovery).

Data Center is an annual term license per Data Center instance regardless of the number of nodes. Data Center licenses do expire and are not perpetual like our server licenses.

I've never seen a cap (restriction) like that, what does it mean?

For the lower license tiers on Server and DataCenter (license tiers from 10 up to and including 1000) there is a limit in number of hosts you can import into Insight. Organisations running a 100 Insight Discovery license can only import up to 1000 hosts into Insight. With a 500 Insight Discovery license, you can import up to 5000 hosts into Insight etc. The highest capped license tier for Insight Discovery is 1000 and by running that tier you can import up to 10000 hosts into Insight. Any license tier above 1000 has no cap which means that you can import unlimited number of hosts into Insight.

An example:

If you are in a situation where your Jira license tier is say 50 and you have 10000+ hosts you want to import into Insight, you can buy a 2000 tier license for Insight Discovery and apply it to your Jira environment to have unlimited number of hosts to be imported into Insight.

(info) An app license can be higher than the base product (Jira) license as described here.

How do you define a "Host" and how about "Devices"?

We define a "Host" as a component in your network that you can login to by using the SSH or WMI protocols. These components are usually machines with Linux/Unix or Windows operating systems. "Devices" are defined as components in your network that answers on the SNMP protocol. These components can be printers, switches, routers, IP cameras etc.

(info) Scanning and importing unlimited number of Devices into Insight is always free of charge.

Which Insight Discovery license tier should I choose?

Atlassian has a clear policy on this and we've copied it here for convenience:

"For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level."

(warning) Remember that the lower license tiers for Insight Discovery are capped as described above. 

Other questions around licensing & purchasing

Atlassian has done a good job in answering most of the commonly asked questions here.

Still have questions?

Reach out to us and we'll be happy to assist.