Service Level Agreement (SLA)
Riada Development will respond to your registered support ticket within 24 business hours. Officially we don't offer support during weekends but we love what we do so don't be surprised if we answer your query off normal business hours.
Riada Development business hours are Monday - Friday, 9AM-5PM CET (CEST for summer time). Riada Development support is closed on major Swedish holidays including:
- New Years Day
- Good Friday
- Easter Monday
- International Workers' Day (May 1st)
- Ascension Day
- Second Pentecost
- Swedish National Day (June 6th)
- Midsummer Eve
- Christmas Eve
- Christmas Day
- Second Christmas Day
- New Year's Eve
- Help with issues during installation & upgrade
- Help troubleshooting problems with Riada Development products
- Help identifying workarounds.
Support does not include
- Product Training
- Professional services (consultancy)
- Customers who do not have a valid license are not entitled to get support
- Support related to non Riada Development products
- Support for Jira versions that are no longer supported by Riada Development products
- Support for customers' configuration of Jira or Riada Development products
- Beta or Development releases
- Support in any language other than Swedish or English
Need additional support?
We have over 100 partners that would love to help you with professional services related to our products. Locate a nearby partner here.
Privacy & information security
End User License Agreement
End of life policy
The software developed by Riada Development is only supported if the corresponded Atlassian product is supported. Read about Atlassian End of Life policy here: https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html